CRM

  • Most Topular Stories

  • What Are the Long Term Benefits of a CRM?

    carmelvision.com
    Eran Berliner
    10 Oct 2014 | 2:52 pm
    Since the latter part of the 1990s, Customer Relationship Management (CRM) has become a buzz term especially among business practitioners and enterpreneurs. Companies, both big and small, have invested or are hoping to invest huge amounts to implement CRM strategies, tools and infrastructure in order to win the battle in the increasingly competitive economy. However, many executives are struggling to determine how their organization will balance the business value of CRM against its costs to determine CRM return on investment. Many businesses in search of solutions and opportunities for…
  • These 2 free Sugar 7 plugins are going to make history

    SugarCRM Developer Blog
    Jill Shaheen
    17 Oct 2014 | 2:54 pm
    When it comes to CRM, sales professionals know where their customer relationships stand when they have clear insight into past events. The best CRM systems present a historical audit trail that is simple for end users to find – and even easier for them to understand. Here are two plugin tools that make it painless for Sugar users to get a quick glimpse into those critical history items. Worklog Field Jerry Clark has resurrected Jon Whitcraft’s first Worklog field as a Sugar 7-friendly plugin available for download from SugarForge. The Worklog field can be used in place of a standard…
  • LinkedIn Marketing - Fix Your Content, Not Your Profile

    CRM Blogs
    15 Oct 2014 | 5:04 am
    True whether we are talking LinkedIn, Facebook, Twitter, or _______ (add your social network in the blank.)
  • Customers Don’t Know What They Need Or Require

    The LEADSExplorer Blog: Lead generation - Website visitors - CRM - B2B
    The Leads Explorer
    28 Oct 2014 | 12:06 pm
    Vendor meetings If your customers would know exactly what they need then they would have ordered it already. Instead they hold meetings with vendors in order to find how they can get their problem or issue solved. During such a meeting you have to focus and to investigate on the real problem or issues they have. Let people explain what’s wrong with the products or services they currently purchase. Define the solution Don’t let them fool you with the solution they seem to prefer as that might be a sub-optimal solution or a partial solution. Only when you have the complete picture…
  • How AirBnB Creates Amazing Workspaces

    thefutureorganization.com
    Jacob Morgan
    31 Oct 2014 | 12:08 am
    Click Here to Subscribe via iTunes Click Here to Subscribe via RSS Feed (non-iTunes feed) http://traffic.libsyn.com/futureofworkpodcast/aron_taylor_harvey_podcast_DONE.mp3 What this episode is about and why you should care With the first tech boom in the late 90’s there was a mentality among startups that sent a clear message – We are never going to work in cubicles. Designers of workspaces followed that mentality and big open spaces emerged, ideally providing collaboration and communication between employees and helping “flatten” out their organizations. But, people didn’t…
  • add this feed to my.Alltop

    SugarCRM Developer Blog

  • These 2 free Sugar 7 plugins are going to make history

    Jill Shaheen
    17 Oct 2014 | 2:54 pm
    When it comes to CRM, sales professionals know where their customer relationships stand when they have clear insight into past events. The best CRM systems present a historical audit trail that is simple for end users to find – and even easier for them to understand. Here are two plugin tools that make it painless for Sugar users to get a quick glimpse into those critical history items. Worklog Field Jerry Clark has resurrected Jon Whitcraft’s first Worklog field as a Sugar 7-friendly plugin available for download from SugarForge. The Worklog field can be used in place of a standard…
  • Quick Tip: PSR-0 Namespaces in Sugar 7

    Jesse Heller | Faye Business Systems Group
    15 Oct 2014 | 11:02 am
    If you want to use namespaces following the PSR-0 standard for your custom code, it is now possible with the SugarAutoLoader in sugar7. Now you don’t have to insert require statements all over the place. require_once('include/utils/autoloader.php'); SugarAutoLoader::addNamespace('Fbsg\\', 'custom/include/Fbsg'); Sugar’s autoloader will now map requests for the class Fbsg\Example\Test to the file “custom/include/Fbsg/Example/Test.php”. Post From Faye Business Systems Group Director of Development Matthew Strickland Contact Jesse Heller
  • Let’s make a command line Sugar utility tool

    Jesse Heller | Faye Business Systems Group
    15 Oct 2014 | 11:00 am
    When you work with something everyday, eliminating tedious and repetitive tasks not only improves your productivity but also helps your sanity. With Sugar, there are certain things we as developers are constantly doing; in some cases, over and over again. How many times have you run quick repair and rebuild? Luckily, we program things. We write scripts that make our lives in that moment a tad bit easier. But it’s easy to lose track of these things; we might even write the same tool over and over again. In this series of posts, we’re going to build a command line utility tool whose…
  • Global Action Menus and Drawers in Sugar 7

    John Mertic
    30 Jul 2014 | 8:58 am
    Editor’s Note: This blog post comes from Bill Convis of SierraCRM, and talks about how his team worked with our top notch engineering team to find a way to add action menu items across multiple modules. Big thanks to Bill for the writeup, and Peter DeMartini of SierraCRM, and David Wheeler of SugarCRM for helping form the solution. With the release of SugarCRM 7 came new challenges and opportunities for SugarCRM technology partners. An entirely new paradigm was offered for solution providers to add new features to the power of SugarCRM. Process Manager Enterprise (PM) from SierraCRM, a…
  • Write a dashlet that uses an external data source: the Football World Cup dashlet

    Olivier Nepomiachty
    27 Jun 2014 | 1:24 am
    During the Sugar 7 Developer training sessions, the attendees often asked for more code samples to get up to speed writing dashlets. This blog provides a good template that could be used when writing a dashlet that will pull data from an external source. Quick start The dashlet is available for free on Github https://github.com/tortugacrm/sugar7_football_wc2014_dashlet This code is published under the GPL 3 license. For a quick installation in your Sugar 7 instance, please follow the guidances in §Installation. The dashlet comes in English, French, German, Swedish and Russian. Introduction…
 
  • add this feed to my.Alltop

    The LEADSExplorer Blog: Lead generation - Website visitors - CRM - B2B

  • Customers Don’t Know What They Need Or Require

    The Leads Explorer
    28 Oct 2014 | 12:06 pm
    Vendor meetings If your customers would know exactly what they need then they would have ordered it already. Instead they hold meetings with vendors in order to find how they can get their problem or issue solved. During such a meeting you have to focus and to investigate on the real problem or issues they have. Let people explain what’s wrong with the products or services they currently purchase. Define the solution Don’t let them fool you with the solution they seem to prefer as that might be a sub-optimal solution or a partial solution. Only when you have the complete picture…
  • The ‘Done Deal’ for your competitor – Even before starting

    The Leads Explorer
    23 Oct 2014 | 12:02 pm
    Done Deals Even before your first meeting, the customer has already decided for your competitor. You are just used for having an additional quote or to comply with the procedures of the company as they need three price quotations. Thus the deal is already decided and you are actually wasting your time without knowing upfront. Done Deal hints Maybe you can feel this already during the telephone or meeting conversations you have with the potential customer, but you need evidence in order to be able to drop this account. There might be hints relating to your competitor such as specifications…
  • Why Not Buying Website Traffic

    The Leads Explorer
    14 Oct 2014 | 10:19 am
    Buying website traffic The more website traffic the more people will know about your offerings and the higher likelihood to get leads from your website into your sales funnel. You can purchase services from traffic wholesalers and instantly your web analytics will show a significant increase in the number of visitors. Additionally your website will be shown temporally higher in the search result pages on Google and Bing which is beneficial too for more traffic. What kind of visitors ? The visitors that normally visit your website through organic search or references are very likely potential…
  • Marketing & Selling are more difficult than to Create the solution

    The Leads Explorer
    7 Oct 2014 | 10:28 am
    Building or developing a solution is not the real issue to crack or problem to solve. That’s were engineers are for in collaboration with the product managers. The problems for new products or solutions are: - Defining a problem - Conceiving a solution for this problem that is usable and convenient - Marketing the solution - Selling the solution - Keeping the customer using the solution There are more people that can create a product or solution than there are people who can market and sell it. Getting people to purchase is the real issue. Of course it helps if you conceive a product or…
  • Why Winning The Award Is Often Not Good For Business

    The Leads Explorer
    1 Oct 2014 | 12:03 pm
    Industry award After many years of hard and often lonely work for your business that made your company what it is today. And you are proud of your achievement. One day a challenge or industry award attracts your attention and you fill out the form. Then unexpectedly you WIN ! This could be like “Best Company in Industry”, “Manager of the Year”, “Best exporter of the year”, “Best Startup”, … Exposure and brand awareness Getting a reward or winning a challenge is a great event for any company and could bring exposure to your company and thus…
 
  • add this feed to my.Alltop

    thefutureorganization.com

  • How AirBnB Creates Amazing Workspaces

    Jacob Morgan
    31 Oct 2014 | 12:08 am
    Click Here to Subscribe via iTunes Click Here to Subscribe via RSS Feed (non-iTunes feed) http://traffic.libsyn.com/futureofworkpodcast/aron_taylor_harvey_podcast_DONE.mp3 What this episode is about and why you should care With the first tech boom in the late 90’s there was a mentality among startups that sent a clear message – We are never going to work in cubicles. Designers of workspaces followed that mentality and big open spaces emerged, ideally providing collaboration and communication between employees and helping “flatten” out their organizations. But, people didn’t…
  • Ten Things You Need to Know About the Internet of Things

    Jacob Morgan
    29 Oct 2014 | 12:08 am
    The internet of things is a big topic that consumers and companies alike are exploring. This idea of connecting billions of devices to each other and to ourselves is a fascinating thing to think about. Imagine your alarm clock telling your coffee maker to when to brew our favorite roast or your outlook calendar syncing with your car to notify you when you need to head out, what the traffic will be like, and what route to take. What about a jet engine that self diagnosis itself and sends a report to an engineer. We already see this connectivity with wearable fitness devices that connect to our…
  • How The Motley Fool Became the #1 Company in America to Work For

    Jacob Morgan
    23 Oct 2014 | 10:15 am
    Click Here to Subscribe via iTunes Click Here to Subscribe via RSS Feed (non-iTunes feed) http://traffic.libsyn.com/futureofworkpodcast/Podcast_Todd_Done.mp3   The one stat you need to know “According to a new report by the Conference Board, the New York-based nonprofit research group, some 54.6% liked their physical environment in 1987 versus 56.4% today, and 54.7% liked their equipment in 1987, compared to less than a percentage point more today, 55.2%. The report’s authors speculate that the increase in telecommuting offers a partial explanation, as people prefer working at home…
  • Why The Sharing Economy is Changing Everything

    Jacob Morgan
    16 Oct 2014 | 12:08 am
    Click Here to Subscribe via iTunes Click Here to Subscribe via RSS Feed (non-iTunes feed) http://traffic.libsyn.com/futureofworkpodcast/Jeremiah_podcast.mp3   The one stat you need to know Forbes estimates “The revenue flowing through the share economy directly into people’s wallets will surpass $3.5 billion this year, with growth exceeding 25%. At that rate, peer-to-peer sharing is moving from an income boost in a stagnant wage market into a disruptive economic force.” – Forbes Jan 2013 What this episode is about and why you should care The collaborative economy is an…
  • The Single Greatest Cause Of Employee Disengagement

    Jacob Morgan
    15 Oct 2014 | 12:02 am
    We all lead “double lives.” We have our personal lives where we can: control the technologies and devices we want to use, build and shape communities, share and collaborate with who we want where we want, easily access information, take out loans on a house and make purchases, and have the freedom and flexibility to live how we want. Then we have our professional lives where we: commute an hour each way, use company sanctioned technology, sit in cubicles, get 200+ emails a day, are not able to effectively communicate and collaborate, operate under a command and control hierarchy, feel…
 
  • add this feed to my.Alltop

    Powertrak CPQ and Portal Software Blog

  • Custom Design Apparel with Powertrak 3D Configurator

    Michael Bauer
    20 Oct 2014 | 2:18 pm
    Custom Design Shirts, Jackets, and other Apparel with Powertrak Turn your printed catalog into a digital, on-demand selling solution by enabling customers to see, design, price, and buy any type of customizable apparel. Powertrak 3D Visual Product Configurator, an advanced Configure-Price-Quote (CPQ) solution, simplies how customers personalize jackets and t-shirts. Our web-based, self-service, visual configurator gives customers a flexible solution … Continue reading »
  • Study: How Mobile CRM Benefits Sales Professionals

    Michael Bauer
    13 Oct 2014 | 9:01 am
    Mobile CRM Software For Sales Professionals Software Advice, a company that reviews CRM software, surveyed a random sample of 1,940 salespeople who use mobile CRM in order to understand how it benefits their companies, which features they regularly use and what requirements they feel are most important for a mobile CRM system to meet. At Axonom, … Continue reading »
  • 3D Product Configurator Transforms Dynamic Fitness’ Ordering Experience

    Michael Bauer
    2 Oct 2014 | 1:17 pm
    Fitness and Strength Equipment Manufacturer adds 3D visual ordering for buyers to custom design, visualize, and buy its modular fitness and strength, RIG and RACK systems. Powered by Powertrak 3D Product Configurator and Partner Portal This case study showcases fitness and strength equipment manufacturer, Dynamic Fitness & Strength’s, experience searching and selecting an interactive, three-dimensional visual product … Continue reading »
  • Powertrak CPQ Redefines The Customer ‘Buying Experience’

    Michael Bauer
    12 Sep 2014 | 8:15 am
    Racks and Enclosures Manufacturer places emphasis on ‘user experience’ with its fully-interactive, drag-and-drop, 2D Visual Product Configurator Powered by Powertrak Configure-Price-Quote and Partner Portal for Salesforce.com This case study showcases racks and enclosures manufacturer, Middle Atlantic Products’, experience searching and selecting an interactive, visual product configuator to improve the ordering and buying experience for its large base of … Continue reading »
  • Middle Atlantic Products Unveils its 2D Rack Configurator at CEDIA 2014

    Michael Bauer
    11 Sep 2014 | 6:37 am
    2D Rack Configurator Powered by Powertrak We’re excited to join Middle Atlantic Products as they set to unveil their new, interactive 2D Rack Configurator at CEDIA EXPO in Denver, CO. Visit us in Middle Atlantic Products’ booth (330) today to witness the unveiling of its new product quoting and ordering solution, powered by Powertrak 2D Product Configurator. In an interview with Lighting … Continue reading »
  • add this feed to my.Alltop

    Tracks » BlogTracks » Simple sales tracking, CRM & pipeline management software

  • Insider Tips #9 – Treat rebranding like a client project

    Gregor McKelvie
    26 Oct 2014 | 2:00 am
    This week in our Insider Tips interview we spoke to Emily Lewis, the founder of Bright Umbrella - a design and development studio. In the interview you’ll learn about how Emily recently rebranded Bright Umbrella and the process she went through. Can you introduce Bright Umbrella and what your role is? Bright Umbrella is a design and development studio specializing in branding, responsive web and content management systems. Our focus is on custom concept-to-completion projects for small and mid-sized organizations, but we also outsource to other agencies in need of hired guns. I am the…
  • Rewarding talent

    Gregor McKelvie
    21 Oct 2014 | 5:17 am
    There’s a good discussion in the video below between Jason Fried and Scott Heiferman on employee stock options. When stock options and equity plans are discussed in a business, many times it can be in the context of what the employee will get should there be a sale of the company. Of course, the business has to show significant potential, profits and / or revenue grow before the sale happens. How you go about getting your company into a position that someone is willing to pay money for it varies, but there is no question that the talents of others are needed. In the video below (@ 23:30…
  • Insider Tips #8 – Choosing a niche is not a risk

    Gregor McKelvie
    13 Oct 2014 | 5:47 am
    This week in our Insider Tips interview we spoke to Alex O’Byrne, the co-founder of WeMakeWebsites – an agency specialised in building ecommerce sites. In the interview you’ll learn about how Alex and his co-founder decided to focus on a niche area and how they have gained from it. Enjoy! Can you quickly introduce WeMakeWebsites and what your role is? We build effective and elegant e-commerce websites, we’re currently ranked as the top UK Shopify Expert and have a mailing list of 6,000 subscribed to our e-commerce advice newsletter. I am one of the founders and as a result I…
  • Less frustrated vs happier

    Gregor McKelvie
    8 Oct 2014 | 3:49 am
    The difference between making someone less frustrated vs happier is huge. He / she might be happier that they are less frustrated, but they are still frustrated. Making someone happier as the default – instead of less frustrated – should be your goal. What’s your service’s angle on that? What are you striving for? If you’re striving for a slightly better experience than that of your competitors then you’ve missed the boat. Your customers don’t want to get something slightly better – or even slightly different. They want to be delighted. They want a Dropbox moment.
  • Interface Tip: Take the hassle out of logging in

    Ruth McLaren
    2 Oct 2014 | 2:16 pm
    Here is a handy interface tip to save you the bother of going through the authentication process each time you want to log in to access your deals. It will shave a few seconds off the process – every little helps as they say! The post Interface Tip: Take the hassle out of logging in appeared first on Tracks.
  • add this feed to my.Alltop

    superoffice.com

  • Customer Service Horror Stories – Part II

    Steven MacDonald
    28 Oct 2014 | 12:36 am
    Poor customer service. We’ve all experienced it, haven’t we? Perhaps we we’re put on hold for too long or, when asking for a refund, we were declined. We know that poor customer service is expensive (costing the US economy more than $41 billion) and that when a customer has a negative experience, more than half will tell their friends and family. So why is it that so many companies continue to deliver a sub-par service? As we celebrate Halloween later this week, we’re returning to our ‘customer service horror stories’ series with part two; Customer service Horror Stories: The…
  • When Sorry Isn’t Good Enough (4 Customer Service Lessons)

    Jennifer Lund
    19 Oct 2014 | 11:22 pm
    What are customers’ most frustrated with when contacting customer service? A 2011 report by Accenture reported that 77% of customers find “having to contact customer service multiple times for the same reason” to be extremely frustrating. And what happens when a customer finally reaches a customer service rep? The rep say’s the two magic words “I’m Sorry”. And then all is well with the world, right? From the time that we were children, most of us were taught that if we made a mistake, saying “I’m sorry” was good start and this would cause bygones to be bygones.
  • 8 Habits of Highly Effective Sales People

    Cathrine Davis
    13 Oct 2014 | 12:04 am
    You probably know at least a handful of sales people that have that certain “je ne sais quoi” about them. These people are successful in sales because they have a great personality, are natural born story tellers and seem to know all the secrets to increasing revenue. Any sales manager would give their teeth for someone like this in their sales team, right? On the other hand, there are also plenty of examples of sales people who are successful at selling just through good, old –fashioned hard work and effective habits. What kind of habits are these, you ask? Do all good sales people use…
  • Friendship is the Key to Lifelong Customer Retention

    Mark Taylor
    5 Oct 2014 | 11:28 pm
    In a recent blog post “Six Tips to Creating Better Customer Loyalty”, we stated that it costs between 5 and 10 times more to attract a new customer, than it does to keep an existing one. The positive effect of retaining clients does not stop there. When looking at sales, the chance of selling to a new customer is between 5-20%, while to an existing customer is between 60-70%. Most businesses are aware of these statistics, but yet according to a CEI Survey only 1% of customers feel a company consistently meets their expectations. In this post we are going to look at the five main reasons…
  • The Super Seven – Top Sales, Marketing and Customer Service Posts in September

    Jennifer Lund
    29 Sep 2014 | 11:48 pm
    What a great month September has been! We’ve been kept busy with the launch of our CRM software free trial but, we’ve also been busy reading some great content that was published on the web. There was so much great content published and we’ve rounded up some of our favorite blog posts in sales, marketing and customer service that were published in September. This months’ Super Seven Round up features content published on HubSpot, INC and Content Marketing Institute. Sales How People Buy: The Evolution of Consumer Purchasing [Infographic] As a marketing or sales professional,…
 
  • add this feed to my.Alltop

    eCommerce Web Design - Web Developer - Magento - Amazon Webstore - CRM Developer | Gowebbaby

  • How to start your online shopping store with limited investment?

    Susan
    30 Oct 2014 | 11:12 pm
    Starting an online shopping store sounds expensive but it is possible to start and run an online shopping store with low expense account. A novice eCommerce entrepreneur has enough options to start and run an online shopping store successfully. Before you start developing your online shopping store you should find the answer to: What is the combination of skills available to you, i.e. creative ideas and technical associations for online application? Here is how you can make money through an online shopping store with limited budget or almost no money. 1. Create something – innovate…
  • Pros and Cons of Magento’s ecommerce platform for Online Shopping Store

    Susan
    30 Oct 2014 | 12:47 am
    Magento’s ecommerce platform- Large scaling online shopping store platform. It is best used when you are expecting a quick growth in your online shopping store. You can add tons of features to your online shopping store in no time using Magento’s ecommerce platform. Pros of using Magento’s ecommerce platform Differentiating functionability: Magento’s ecommerce platform offers a wide variety of distinct features which no other ecommerce platform is offering. Highlighting features include: Mutlilingual online shopping store Mutliple currency valuations in online…
  • How to combat Cyber Monday ecommerce sales return in 2014?

    Susan
    29 Oct 2014 | 11:16 pm
    Hurray! Cyber Monday is close! Online shopping stores are all set to offer their best products with a shiny covering. Ecommerce sales are likely to follow previous year’s trend and hike up by 18 percent. Almost all online shopping stores are offering best deals for the day to increase their ecommerce sales. Though, ecommerce sales increase tremendously on Cyber Monday so do sales returns the day later. While ecommerce sales climbed 18 percent on Cyber Monday 10 percent of total ecommerce sales came back to retailers as sales returns. If you think by hiking up your ecommerce sales on Cyber…
  • WORDPRESS vs SHOPIFY: Comparison for online shopping store

    Susan
    27 Oct 2014 | 11:35 pm
    While starting an online shopping store you have to decide ecommerce platform which will be used to develop your store. The decision is important as it plays a critical role in design of your webstore, its accessibility, features available to you for updates, and overall sales from your online shopping store. There are a number of popular ecommerce platforms available in the market including Magento, Volusion, Big Commerce, WordPress, Shopify and others. We analyzed and compared WordPress and Shopify in all the possible aspects to help you choose between them. Ease of Use – which one is…
  • Top 5 problems in your eCommerce store hacking your profits

    Susan
    27 Oct 2014 | 1:56 am
    Yes, it is true that you are having the 5 most common problems in your ecommerce store. Almost every ecommerce store ignore these little pointers which can boost your ecommerce sale by more than 50 percent. Here are the top 5 problems and solutions which will download HIGHER profits from your ecommerce store. Ecommerce Store problem 1: Ignorance of other services than sales Most of ecommerce stores show beautiful product pages but ignore the look and ease of use on returns, services, subscriptions, and such other pages. This results in a faulty impression of the ecommerce store leading to…
  • add this feed to my.Alltop

    Prialto Post

  • The Importance of Documenting your Assistant’s Processes

    Melissa Miller
    29 Oct 2014 | 10:00 am
    As technology continues to shrink global communication and collaboration barriers, many companies are leveraging the power of global staffing for support from assistants who virtually commute into a central office from around the world. An effective assistant should free you from the daily tasks which help run your business so that you can focus on the strategic work which grows your business. However, just because they are not physically in your office doesn’t mean you don’t need to manage them. A great way to manage remotely is to document best practices and your assistant’s…
  • Death by a Thousand Calendar Changes

    Kyle Dougherty
    28 Oct 2014 | 10:00 am
    Okay, so one calendar change is unlikely to lead to a “downward spiral”. Nevertheless, every time you need to reschedule or you’re double booked, or your prospect doesn’t show up to a call – it cuts into your productivity, bit-by-bit. Let’s look at the specific ways calendar changes can lead to “death by a thousand cuts”. “I just got pulled into an internal meeting…can we reschedule?” You usually receive this message five minutes before or after your call was scheduled to start. This creates a few problems: It delays your sales cycle…
  • How to Help New Sales Reps Adapt to New Management

    Kyle Dougherty
    27 Oct 2014 | 10:00 am
    Being a newcomer in a company often means struggling to familiarize yourself with management and new systems. A new hire is like a lot of the other investments a company makes; the goal is to get value out it as soon as possible.  With a new sales rep that means speeding up the “ramp process.” Ramping up a new sales rep is a phrase often associated with gradually increasing your quota to that of your veteran reps, but you also need to help them ramp up socially, to fit in with your culture. After all, having a workplace BFF actually makes you more productive. Here are some ways in which…
  • Not Your Dad’s Sales Team

    Andy Mowat
    24 Oct 2014 | 9:00 am
    Decades ago, a high-performing salesperson would spend a typical workday in his office, making phone calls, meeting with prospects, developing sales materials, and asking his assistant for a cup of coffee, to schedule an appointment or to make lunch reservations. Today, the typical salesperson sits in a cubical, coffee shop, or at home, without the help of an assistant. Let’s detail some of the other key changes we’ve seen in recent years. 1. Virtual, not physical, offices What ever happened to the huge office table where you could kick your feet up while on the phone with a prospect?
  • Sales Process Best Practices

    Andy Mowat
    23 Oct 2014 | 10:00 am
    “Anything worth doing, is worth doing right.” – Hunter S. Thompson As they scale, many organizations find they don’t have the processes to support rapid growth. Sales process is an area that is critical to get right early. We have worked with hundreds of companies to scale sales processes and frequently see a few basic mistakes. Below are four simple best practices that can help you get started toward a scalable sales model. 1. Classify all leads/contacts/accounts As your organization scales, you will rapidly add leads and contacts into your CRM. While most CRMs force you to…
  • add this feed to my.Alltop

    Pipeliner CRM Blog

  • It’s Scary Out There!

    Ken Thoreson
    31 Oct 2014 | 6:43 am
    While everyone maybe thinking of their Halloween costume or what tricks or treats they may provide, as sales leaders we must consider the bigger picture. It is a scary world out there and many fears exist; the future of the business cycle, new taxes that will hit in 2015, the challenges of meeting next year’s [...]The post It’s Scary Out There! appeared first on Pipeliner CRM Blog.
  • Are Your Sales Messages Tuned to the Right Frequency?

    Bruce Boyers
    30 Oct 2014 | 8:37 am
    Editor’s Note: On October 2, 2014, AG Salesworks conducted a highly informative TwitterChat with noted sales author and consultant John Golden, Pipeliner CRM’s Chief Strategy Officer. The complete chat, entitled #ProspectingChat, can be found here. We excerpted and summarized a collection of tips from this most enlightening sales chat on the overall topic of sales [...]The post Are Your Sales Messages Tuned to the Right Frequency? appeared first on Pipeliner CRM Blog.
  • Why Your Customer Might Not Hear Your Message

    Ian Altman
    29 Oct 2014 | 8:41 am
    I frequently hear sales managers and sales professionals say they have a great message for their customers, but it just seems to fall on deaf ears. These same people will say to me, “We tell our customer exactly what we can do for them, but they just don’t get it.” You see that’s the problem. [...]The post Why Your Customer Might Not Hear Your Message appeared first on Pipeliner CRM Blog.
  • Titans of Sales: Ted Coine and The Human Touch

    Bruce Boyers
    28 Oct 2014 | 7:36 am
    Editor’s Note: From the very beginning of Ted Coiné’s highly successful business journey, he has focused on one thing — the human touch. From the outset he focused on providing the best possible customer experience, and his first two books focused on the differences between businesses that practiced great customer service and those that didn’t. [...]The post Titans of Sales: Ted Coine and The Human Touch appeared first on Pipeliner CRM Blog.
  • Adding Deals and People to Your “Favorites” List

    Radoslav Ciglansky
    24 Oct 2014 | 7:34 am
    Managing your data efficiently is easier than ever with Pipeliner CRM’s latest version! Here’s a quick tutorial how to use the Favorites list: About Favorites A favorite is a shortcut of a record in your database that enables you to quickly access it in future. We designate the favorites to be any sales lead, opportunity, [...]The post Adding Deals and People to Your “Favorites” List appeared first on Pipeliner CRM Blog.
 
  • add this feed to my.Alltop

    carmelvision.com

  • How Safe Is Your Personal Information on Social Media?

    Alex Noudelman
    30 Oct 2014 | 7:03 pm
    Have you ever been approached on the street by some random stranger who knew your name along with some other personal information about you. Stalker, right? If you geo-target your Twitter Tweets, Instagram pics, or public Facebook posts, that could very well happen to you. Comedian Jack Vale decided to search through Twitter, Instagram, and other social media platforms for posts tagged near his location. He stalked the posters’ feeds, called them out in the street, and started conversations around the information that he had learned about them on social media. Check out the video: Cnet…
  • 80% of Companies Believe They Provide a Good Customer Service

    Alex Noudelman
    22 Oct 2014 | 6:00 am
    A recent study found that 80% of companies believe that they provide a great customer service….unfortunately, only 8% of their customers believed that they actually provided a superior service. Is you business one of the few that are actually living up to their promises? If so, then it’s very likely that you’re using social media and a customer relationship management tool to enhance your customer service offerings. In case you’re not 100% sure, this blog post offers you tips on how you can keep your “superior” customer services top notch.     1. Be Personable &…
  • 4 Secrets to a Stellar Business Presentation

    Eran Berliner
    12 Oct 2014 | 8:16 pm
    One of the best ways to succeed at owning a business is to acquire top-notch presentation skills.  Use these tips to get your next stellar presentation well underway. 1. Creatively Transfer Enthusiasm It goes without saying, the boring presentations are often the ones that convey the least enthusiasm. Presenting a monotone, or overly wordy Power Point can leave an audience feeling their valuable time has been wasted. If you’re thrilled about your business strategy or product, find creative ways to transfer that enthusiasm to your audience, so that they can be, too. 2. Use Impact…
  • What Are the Long Term Benefits of a CRM?

    Eran Berliner
    10 Oct 2014 | 2:52 pm
    Since the latter part of the 1990s, Customer Relationship Management (CRM) has become a buzz term especially among business practitioners and enterpreneurs. Companies, both big and small, have invested or are hoping to invest huge amounts to implement CRM strategies, tools and infrastructure in order to win the battle in the increasingly competitive economy. However, many executives are struggling to determine how their organization will balance the business value of CRM against its costs to determine CRM return on investment. Many businesses in search of solutions and opportunities for…
  • How to Respond to Complaints with Contact Management System

    Alex Noudelman
    9 Oct 2014 | 6:59 am
    Just last week, I was dealing with a service outage in my area. The internet as well as the phone lines and television services were not working. I called my service provider for assistance and they told me that they wouldn’t be able to fix the issue until a week later. I wanted to cancel because my alarm system was not working and causing me to have security concerns. In this midst of finding out information about cancellation, the customer service representative’s line got disconnected. I wasn’t quite sure what to do because I had a contract with the service provider and wanted to…
Log in