CRM

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  • How To Win Back Lost Customers in 4 Steps

    Carmel Vision Blog
    Alex Noudelman
    25 Feb 2015 | 9:06 pm
    Everyone knows that retaining current customers is much less expansive than signing up a new one. It would make sense to go an extra mile to ensure your current roster of clients is happy. Unfortunately, that is not always the case and many entrepreneurs don’t have a clue as to how to win them back when lost. If you happen to be one of them, here are a few suggestions:   1. Find out Why There is always a reason why a customer is unhappy and walks away. The only way you can find out why they are unhappy is to conduct a SWOT (Strengths, weaknesses, opportunities and threats) analysis in…
  • 5 Unique Ways to Increase Customer Retention

    CRM Software Blog & CRM Tips by SuperOffice
    Toma Kulbytė
    11 Feb 2015 | 1:36 am
    If you work in sales, then you know that finding new ways to increase revenues is always top of mind. And when it comes to growing sales, many sales people are so focused on gaining new clients and customers that they fail to effectively address the need to retain those they already have. The strange thing is that time and again, we hear it’s cheaper to keep existing customers than acquire new ones. So why do we focus more on getting new customers? In 2014, an Econsultancy report found that there was an increase in investment in getting new customers from 31% to 34% yet a decrease in…
  • Ticomix presents SugarCRM Power Hour with Jeff Bickart

    SugarCRM Developer Blog
    Matthew Marum
    2 Mar 2015 | 6:00 am
    Below is a message from Ticomix, an Advanced SugarCRM Partner, about a monthly webinar series focused on the Sugar Developer/Admin hosted by one of our most active Sugar Developer community members Jeff Bickart. SugarCRM Power Hour with Jeff Bickart Webinar Series Overview: We know how hard it can be to get the dedicated, interactive support you need, so we’re here to offer help. Each month, we’ll deliver a unique perspective to the common (and sometimes uncommon), everyday technical issues you face with the administration of SugarCRM. Each hour-long webinar will contain valuable…
  • Think and talk like your customer in order to sell (and listen)

    The LEADSExplorer Blog: Lead generation - Website visitors - CRM - B2B
    The Leads Explorer
    3 Mar 2015 | 8:00 am
    Sales meeting When meeting a potential customer or a customer successful sales people hardly talk about the product or solution. If possible they will even avoid product demos. The best is to think and talk like your customer: Think: If you are able to think like your customer – as if you were in his position facing his daily problems or the main problem ahead – you will have more chance to get into a conversation and relation with your potential customer. The subjects and the matters you bring or discuss will be related to him. Talk: Once you can think like your potential…
  • Must-See CPQ Vendor List for Convergence 2015

    Powertrak CPQ and Portal Software Blog
    Michael Bauer
    3 Mar 2015 | 6:58 am
    Are you going to Microsoft Convergence 2015 in search of solutions to automate the quote-to-cash cycle, reduce lead-to-order time, and streamline the quoting and ordering process? If that is on your agenda, good news, you’ll have plenty of reputable Configure, Price, Quote (CPQ) applications to visit in the Expo Experience Hall. This post covers the top CPQ vendors for … Continue reading »
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    SugarCRM Developer Blog

  • Ticomix presents SugarCRM Power Hour with Jeff Bickart

    Matthew Marum
    2 Mar 2015 | 6:00 am
    Below is a message from Ticomix, an Advanced SugarCRM Partner, about a monthly webinar series focused on the Sugar Developer/Admin hosted by one of our most active Sugar Developer community members Jeff Bickart. SugarCRM Power Hour with Jeff Bickart Webinar Series Overview: We know how hard it can be to get the dedicated, interactive support you need, so we’re here to offer help. Each month, we’ll deliver a unique perspective to the common (and sometimes uncommon), everyday technical issues you face with the administration of SugarCRM. Each hour-long webinar will contain valuable…
  • Sugar Developers are taking over the Sugar Community!

    Matthew Marum
    24 Feb 2015 | 6:00 am
    Have you discovered the new Sugar Community yet? The new Sugar Community launched about a year ago and right now it has over 4,500 conversations and over 3,000 members. It is a great resource for learning about Sugar and the names and faces behind Sugar. Most importantly, it’s great for getting your questions answered! Registration is easy – just visit the Community and click ‘Register’ on the top right. Some of the most popular topics on the Community are the ones that matter most to Sugar Developers. In fact, Sugar Developer topics account for majority of the…
  • UnCon is back again!

    Matthew Marum
    19 Feb 2015 | 2:16 pm
    Sugar Engineering is excited to announce that we are hosting another Sugar Developer exclusive event this year at SugarCon 2015.  UnCon is back again and better than ever!  We listened to your feedback and are changing up the format a bit this year.  We will have two concurrent tracks during UnCon – a hackathon contest and roundtable discussions.  This will allow us to maximize the value of UnCon for any Sugar Developer of any experience level. Join us at UnCon to learn how sweet it is to be a Sugar Developer! UnCon is a great chance for novice to ninja-skilled Sugar developers…
  • These 2 free Sugar 7 plugins are going to make history

    Jill Shaheen
    17 Oct 2014 | 2:54 pm
    When it comes to CRM, sales professionals know where their customer relationships stand when they have clear insight into past events. The best CRM systems present a historical audit trail that is simple for end users to find – and even easier for them to understand. Here are two plugin tools that make it painless for Sugar users to get a quick glimpse into those critical history items. Worklog Field Jerry Clark has resurrected Jon Whitcraft’s first Worklog field as a Sugar 7-friendly plugin available for download from SugarForge. The Worklog field can be used in place of a standard…
  • Quick Tip: PSR-0 Namespaces in Sugar 7

    Jesse Heller | Faye Business Systems Group
    15 Oct 2014 | 11:02 am
    If you want to use namespaces following the PSR-0 standard for your custom code, it is now possible with the SugarAutoLoader in sugar7. Now you don’t have to insert require statements all over the place. require_once('include/utils/autoloader.php'); SugarAutoLoader::addNamespace('Fbsg\\', 'custom/include/Fbsg'); Sugar’s autoloader will now map requests for the class Fbsg\Example\Test to the file “custom/include/Fbsg/Example/Test.php”. Post From Faye Business Systems Group Director of Development Matthew Strickland Contact Jesse Heller
 
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    The LEADSExplorer Blog: Lead generation - Website visitors - CRM - B2B

  • Think and talk like your customer in order to sell (and listen)

    The Leads Explorer
    3 Mar 2015 | 8:00 am
    Sales meeting When meeting a potential customer or a customer successful sales people hardly talk about the product or solution. If possible they will even avoid product demos. The best is to think and talk like your customer: Think: If you are able to think like your customer – as if you were in his position facing his daily problems or the main problem ahead – you will have more chance to get into a conversation and relation with your potential customer. The subjects and the matters you bring or discuss will be related to him. Talk: Once you can think like your potential…
  • Top Free Social Media Analysis Tools

    The Leads Explorer
    25 Feb 2015 | 10:55 am
    We all like free tools as budgets are tight and demand for information on social media marketing is high. Hence this Social Media Analysis list: The most versatile: Buzzsumo for Tweets, Facebook shares, LinkedIn shares, Pinterest shares and Google+ shares GoogleAlerts whatever on the Internet SharedCount tracks URL shares, likes, tweets, and more ShareTally Facebook, Twitter, LinkedIn, Google+, Pinterest, StumbleUpon, Reddit, Buffer, Delicious, Inbound.org, Pocket, TheWebBlend, ScoopIt, BlogEngage, HackerNews, BizSugar, Xing, DesignFloat, VKontakte, Fancy SocialCrawlytics Crawls the Internet…
  • Content Marketing Tricks

    The Leads Explorer
    16 Feb 2015 | 2:50 pm
    Content promotion timing Start promoting earlier than you would originally plan to do. Don’t wait until the new product or service is actually available. You have to build momentum which takes time. The more noise you create early the higher the likelihood to be heard. Marketing momentum Trying to achieve the marketing momentum solely is a huge task and challenge. Moreover as all the content is from the same source the search engines will put less value to it. if you could convince other people or sources to create content about your new product or service the amount of content will be…
  • Intelligent Content Is The Future Of Content

    The Leads Explorer
    12 Feb 2015 | 12:32 pm
    Intelligent content comes with many advantages: Automatically adaptable to different channels Adapting content to different channels (Smartphones, tablets, laptops, desktops, Smart TVs,..) is pain and a burden as the same content need to be reformatted and adapted to each channel. Intelligent Content will be automatically adapted to different devices without human intervention. This will reduce content costs and increase delivery. Adding a new device it only requires a set of rules for defining how to adapt all of your content to the new device. No more reworking all of your content for every…
  • Intelligent Content Is Next

    The Leads Explorer
    3 Feb 2015 | 3:53 am
    Intelligent Content Ann Rockley, defines intelligent content as “structurally rich and semantically categorized, and therefore automatically discoverable, reusable, reconfigurable, and adaptable.” Explained into understandable and usable English: Instead of using the same content for every channel (Print, Smartphones, tablets, laptops, desktops, …), the content should adapt, adjust and format itself suiting to the channel it will be used for. For each channel the content will be changed and reformatted in order to suit the requirements of each channel. This is in order to avoid that…
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    Powertrak CPQ and Portal Software Blog

  • Must-See CPQ Vendor List for Convergence 2015

    Michael Bauer
    3 Mar 2015 | 6:58 am
    Are you going to Microsoft Convergence 2015 in search of solutions to automate the quote-to-cash cycle, reduce lead-to-order time, and streamline the quoting and ordering process? If that is on your agenda, good news, you’ll have plenty of reputable Configure, Price, Quote (CPQ) applications to visit in the Expo Experience Hall. This post covers the top CPQ vendors for … Continue reading »
  • Using LinkedIn for Sales: Tips from the Experts

    Michael Bauer
    13 Feb 2015 | 9:22 am
    LinkedIn has more than 332 million users around the world and is the largest professional network on the Internet. Although you might think of LinkedIn in terms of professional networking, it’s also invaluable for sales. Savvy sales professionals know how to use LinkedIn to find and connect with thousands of potential leads. With its robust … Continue reading »
  • Axonom in Booth 1316 at Microsoft Convergence 2015

    Michael Bauer
    4 Feb 2015 | 12:52 pm
    We are very excited to attend and exhibit at this year’s Microsoft Convergence conference in Atlanta, GA. It’s by far the most highly anticipated exhibiting experience in our company’s history. With roughly 28% of the show’s attendance in the manufacturing industry, we’re demonstrating a new and exciting way for manufacturers to sell products to its customers and channel partners using a visual quoting, ordering, … Continue reading »
  • What Small Businesses Look For In CRM Software

    Michael Bauer
    28 Jan 2015 | 10:06 am
    Software Advice, a resource for small businesses looking for a CRM solution, recently published a report examining what Customer Relationship Management (CRM) buyers’ most desire in applications, features and integrations, as well as their most common reasons for seeking new software. The report comprises 385 small-business buyers seeking new CRM software (those from companies with annual revenues … Continue reading »
  • How CPQ Software Improves Sales Effectiveness

    Michael Bauer
    21 Jan 2015 | 1:59 pm
    Product Configurators and Configure-Price-Quote (CPQ) systems have been on the market for roughly ten years. I think at this point, most businesses and people understand the basic concepts of CPQ systems. If not, a CPQ system is designed to improve the overall sales experience, scalability, and productivity by reducing errors, rework, and time during the quoting and ordering process. In a nutshell, it helps … Continue reading »
 
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    Tracks » BlogTracks » Simple sales tracking, CRM & pipeline management software

  • The “closing date” and sales forecasting

    Gregor McKelvie
    3 Mar 2015 | 7:55 am
    I got asked the other day by a new trial user for Tracks about forecasting capabilities. It’s something I have looked at a lot over the years building Tracks. It’s also something I’ve tried (and failed) to improve on. Looking back, I’m not convinced it’s something we need to improve. Here’s why: Sales forecasting can be a complicated area. For example, you can consider previous activity or conversion rates, seasonal effects (busy in January, quiet in August for instance), quality of data, buyer behaviour, recurring revenue or renewals, weighted values (like setting confidence…
  • Are you a front end developer?

    Gregor McKelvie
    21 Feb 2015 | 9:39 am
    Are you a front end developer? If you are then we’d love to talk with you. We are looking for freelance mid-level FRONT END DEVELOPER to take our complete redesign and rebrand and produce high quality HTML5 and CSS3, firstly for Tracks the app and then secondly for our new website. This is a great project for someone looking to bring awesome designs (done by our very own Lewis) come to life and to work with a couple of really friendly start up founders (that’s me and Lewis)! Must have experiences include: Multiple years working on the HTML5 and CSS3 of web apps Responsive design…
  • Leaving your sales pipeline spreadsheet behind

    Gregor McKelvie
    19 Feb 2015 | 11:36 am
    Every two weeks Lewis and I meet to go through our current list of projects. This week I was talking about our new approach to marketing, which is one of my projects. In the discussion I said that we get a lot of new customers that are moving away from an Excel spreadsheet to manage their sales pipeline. And pretty much as soon as the words left my mouth, Lewis piped up and asked “why”. “Why would a small business move from using a spreadsheet to manage their sales pipeline to Tracks?” And there I was, challenged by my very own business partner, without him even meaning to do…
  • Sexy & I know it

    Gregor McKelvie
    11 Feb 2015 | 10:32 am
    “Here’s to making it sexy” was what I wrote on 3rd September 2012. I was talking about CRM software – a design problem I wanted to solve. And still is. Enter Lewis. He joined us at the end of November last year, two years after my claim of “making it sexy” and I’m glad to report that sexy is in production. Not only do we have a new version of Tracks being tested, some significant changes to the sales pipeline view (more on that below) and a new logo, but we’ve got the first version of our reskin of Tracks nearly ready for some HTML and CSS work.
  • Speaking with customers – lessons learned

    Gregor McKelvie
    5 Feb 2015 | 5:45 am
    When I worked in sales we were targeted by the number of customer meetings we had per week. Five per week was the target and in our Monday morning meetings we listed who we were meeting and why. Only having two or three meetings on a Monday morning meant you’d be scrutinised by the sales director. It wasn’t pleasant. But it kept us focused on getting out of the building. I think there is so much to be learned from speaking with customers, so for this post I reached out to some people I really respect to ask what they have learned over the years. Here goes… Geoff Brandt, one of our loyal…
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    CRM Software Blog & CRM Tips by SuperOffice

  • 4 Ways CRM Software Can Help you Create Better Marketing Campaigns

    Zarema Plaksij
    1 Mar 2015 | 11:49 pm
    Today’s consumers are literally bombarded with all sorts of messages and offers that spring out from every corner. Think about it for a second, how many times per day do you receive a promotional email from a brand you signed up for? And more importantly, how often do you actually read it? It has never been as difficult as it is now for marketers to win customers, since “everyone is in marketing” these days. Everyone is on social media, everyone has a blog, everyone can comment, share, spread the word – you name it! Indeed, as the chart from KPCB below shows, the rates of content…
  • 5 Unique Ways to Increase Customer Retention

    Toma Kulbytė
    11 Feb 2015 | 1:36 am
    If you work in sales, then you know that finding new ways to increase revenues is always top of mind. And when it comes to growing sales, many sales people are so focused on gaining new clients and customers that they fail to effectively address the need to retain those they already have. The strange thing is that time and again, we hear it’s cheaper to keep existing customers than acquire new ones. So why do we focus more on getting new customers? In 2014, an Econsultancy report found that there was an increase in investment in getting new customers from 31% to 34% yet a decrease in…
  • 18 CRM Statistics You Need to Know for 2015

    Mark Taylor
    26 Jan 2015 | 11:16 pm
    The CRM industry continues to grow at a staggering rate, and each year new statistics are reported based on CRM trends. In 2014, we saw increased use of CRM software on mobile devices. This was aided by businesses increasingly adopting cloud based CRM solutions, allowing their employees to access the software anywhere they go on the smart device of their choice. Those who have embraced these technologies have seen a huge improvement in both the adoption of CRM software by their employees and the meeting of sales quotas. But, which statistics should you pay close attention to? And moving…
  • The Buyer’s Guide to CRM (New Chapter)

    Jennifer Lund
    21 Jan 2015 | 1:24 am
    CRM software is at the heart of any business. Using the data that CRM software provides your business, you are able to create a 360 degree overview of your prospects and customers in order to communicate personalized marketing messages that deliver a high ROI. But, choosing CRM software involves more than simply selecting a provider. And how do you go from the initial discussions and planning stages to then implementing the software and measuring its success? If you search the web, you will find plenty of CRM guides about how to choose the right CRM, or how to implement it, but you…
  • Customer Service Tactics to Help You Beat the Competition

    Steven MacDonald
    5 Jan 2015 | 2:35 am
    Download 3 tips to delivering excellent customer service here Customer service is one of your strongest assets, but are you doing all you can to keep customers happy? Despite the advance in technology and new ways that consumers shop, good old-fashioned customer service is still highly valued. According to a 2013 survey by O2 published in the Business Report, 70% of people won’t forgive a business if they receive bad customer service. And furthermore, 71% of consumers expect that they should be able to reach companies quickly and easily. And not only that, further stats from the report…
 
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    eCommerce Web Design - Web Developer - Magento - Amazon Webstore - CRM Developer | Gowebbaby

  • 5 Tips to Become a Successful Professional Seller on Amazon

    Justin
    3 Mar 2015 | 1:16 am
    Do you wish to be the top seller on Amazon? Or want to stand out from all your competitors? Well if yes, then you need to identify the requirements of your customers and choose the right services and products that fulfill their desires. Building a responsible relationship by delivering worth products through quality services, would show you the way for your successful Amazon business. Here are 5 tips to become a successful professional seller on Amazon: 1. Ensure That You Packed Things Properly Ensure that your products are well packed and protected so they does not get damaged. Items that…
  • 8 Features of Amazon webstore for Online Garment Store

    Justin
    2 Mar 2015 | 4:00 am
    Amazon Webstore has turn out to be the go-to ecommerce platform for garment stores. Ecommerce websites built on the Amazon Webstore platform brings Amazon’s turnkey payment processing technology and powerful cloud infrastructure into play to deliver a secure, scalable shopping experience to customers. You can control your brand image with a high degree of design flexibility, as well as modify your website on your own domain. To make the most of your efficacy, Amazon Webstore also incorporates flawlessly with Amazon Marketplace, Amazon Prime, Fulfillment by Amazon, & other Amazon…
  • Migrating Your Business Online? Hire an Ecommerce Development Company

    Justin
    16 Feb 2015 | 10:35 pm
    A slow and gradual/ paradigm shift in the way that enterprises functioned, from the traditional confines of physical spaces, towards a world of rapidly growing virtual existence has heralded the need for virtualization of resources and services. The fact that people are resorting to the use of online platforms for interactions, communications and even marketing, can be attributed to the growing use of smartphones and other mobile hand-held devices. Businesses are expanding their customer base and are going global with their products and services, so that their accessibility is not limited to…
  • 5 Easy-To-Use Techniques To Boost Social Sharing On Your Blog

    Justin
    10 Feb 2015 | 10:57 pm
    Social networking platforms are great to increase the popularity of your blog. Is the social sharing too low on your blog? Is your target audience engaging with you on your blog or on any other social networking platforms? If not, it’s time to improve these numbers. Follow the below mentioned tips to boost social sharing  on your blog: Technique 1.Make pinning easy It’s quite important to have pinnable images on your blog because people use Pinterest to keep track of articles they like and want to refer again. To make the pinning of images easy for your readers, set a featured…
  • Boost store Returns & Sales with Amazon Webstore

    Justin
    9 Feb 2015 | 10:59 pm
    Ecommerce activities are becoming more and more popular each day. With internet bridging the gaps between countries and people, the same is being used for doing online trading and other likewise business activities. If you are still not having a customized website for your company, you can easily get one by engaging a platform. Among all the platforms available for creating a Webstore, the name of Amazon is the best in them. Amazon Webstore designers can be hired from quality companies. Along these designers it can be possible for anyone to conceive and layout a store. Reasons to deal online:…
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    Prialto Post

  • What Is Managed Services And Why You Should Use One To Hire A Virtual Assistant!

    Eric Taussig
    2 Mar 2015 | 9:47 am
    Businesses face so many operational challenges today. Between the increased service demands, cost pressures and just trying to differentiate your business from the competition, resources can get stretched thin to the point where it feels like you can barely keep your head above water. As a result, instead of focusing on initiatives that make a difference to customers and top-line growth, you’re busy working for the business rather than on it. Managed services, is one of the many specialized outsourced services that have emerged to address these issues. But what is managed services…
  • Why Hire A Virtual Assistant? Here Are 20 Signs It’s Time To Get Help

    Annie Andre
    17 Feb 2015 | 12:00 pm
    There’s this trap some people fall prey to, especially ambitious entrepreneurs, small business owners and busy professionals.  It goes something like this. You’ve got a great idea or project you want to implement that could dramatically impact your business but you keep putting it off for later.  You think, “If I work hard enough and fast enough, I can get it all done”.  You think, “No one can get it done better or faster than I can”. What usually ends up happening after that is nothing. You just keep doing what you are doing putting things off for later! News flash! Sure…
  • How A Virtual Assistant Can Make Your Customers Fall In Love With You All Over Again!

    Annie Andre
    10 Feb 2015 | 2:38 pm
    Even if Valentine’s Day isn’t at the top of your list of holidays to celebrate, your wife might feel differently about that. But Valentine’s Day is not just about celebrating your undying love for your spouse, you should also be thinking about your customers!  I know what you are thinking. “But Valentine’s Day is a Hallmark holiday about romance, chocolate bon-bons and roses!” That may very well be true but think about it. Valentine’s Day is a great way to reflect on the relationships with the most important people in your life and show them a little love: Aren’t your…
  • What does a virtual assistant do?

    Annie Andre
    6 Feb 2015 | 9:45 am
    Interested in hiring a virtual assistant but not sure what they can do? Here’s the quick and dirty: If a job can be done online, I guarantee there is a virtual assistant out there willing to help you and your business. This is great news you say! Hold that thought for a second. Have you ever hired your plumber to fix your car? The internet hopes not. In everyday life you hire someone to perform a task based on their qualifications and experience. The problem with delegating anything to any virtual assistant is that you will find very mixed results. Sure, there will be sprinkles of successes…
  • What Is A Virtual Assistant And What Can They Do For My Business?

    Annie Andre
    30 Jan 2015 | 5:49 am
    A famous French writer named Charles-Guillaume Étienne once said, “On n’est jamais servi si bien que par soi-même.”  To avoid being pretentious, the English version is “If you want something done right, do it yourself”. Doing it all yourself might seem like a good idea for certain situations, but every successful executive will tell you that you can’t grow your business without delegating. Other than cloning yourself, what can you do? You could hire a full-time employee to help with your business but sometimes that’s just not possible. For example, you might not…
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    Pipeliner CRM Blog

  • Sales Innovators Q&A: 4 Experts on Lead Management

    Alyson Stone
    3 Mar 2015 | 8:11 am
    Leads are the lifeblood of sales. Without them there are no sales. Without solid management, a lead is wasted — and that is hard to take. We recently asked several leading sales experts to weigh in about sales lead management, both from general and social selling points of view. Barbara Giamanco A leading social selling [...]The post Sales Innovators Q&A: 4 Experts on Lead Management appeared first on Pipeliner CRM Blog.
  • Using Pipeliner CRM: Running Scenarios

    Bruce Boyers
    2 Mar 2015 | 8:41 am
    Editor’s Note:  One way for sales managers to get closer to reading  the future is to use Pipeliner CRM for running scenarios. This activity provides an informed glimpse into potential futures that influence decision making and give you a more realistic look ahead. The good news is that you can use Pipeliner CRM for a [...]The post Using Pipeliner CRM: Running Scenarios appeared first on Pipeliner CRM Blog.
  • Choosing a Small Business CRM Solution

    Alyson Stone
    27 Feb 2015 | 6:00 am
    I’ve been working at Pipeliner CRM for a year now, and one of the biggest issues I see all the time is the serious confusion that affects small and medium businesses looking either to acquire CRM software or switch from a platform that isn’t working for them or their sales team. This video, which came [...]The post Choosing a Small Business CRM Solution appeared first on Pipeliner CRM Blog.
  • Comprehensive Guide to Essential Business Intelligence Dashboards

    Radoslav Ciglansky
    26 Feb 2015 | 8:49 am
    Create awesome pre-formatted Reports, or create custom ones with a click of the mouse. This is the CRM dashboard where you pull the information together and tell the real story for all to see: World-Class Business Intelligence Dashboard Examples The BI dashboard consists of visual reports showing the most significant Opportunity-related information and the “health” [...]The post Comprehensive Guide to Essential Business Intelligence Dashboards appeared first on Pipeliner CRM Blog.
  • Chapter 4 of Our Series on Managing a Social Sales Team: Using Social Channels to Align With Your Buyers’ Journey

    Matthew McDarby
    25 Feb 2015 | 7:56 am
    Editor’s Note: Today we are posting Chapter 4 of a 10-chapter book, authored by our CSO, John Golden and Matt McDarby, President of United Sales Resources. John and Matt have collaborated before and have joined forces with this book to provide expertise to help our readers — particularly Sales Managers who effectively manage salespeople in [...]The post Chapter 4 of Our Series on Managing a Social Sales Team: Using Social Channels to Align With Your Buyers’ Journey appeared first on Pipeliner CRM Blog.
 
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    Carmel Vision Blog

  • How To Win Back Lost Customers in 4 Steps

    Alex Noudelman
    25 Feb 2015 | 9:06 pm
    Everyone knows that retaining current customers is much less expansive than signing up a new one. It would make sense to go an extra mile to ensure your current roster of clients is happy. Unfortunately, that is not always the case and many entrepreneurs don’t have a clue as to how to win them back when lost. If you happen to be one of them, here are a few suggestions:   1. Find out Why There is always a reason why a customer is unhappy and walks away. The only way you can find out why they are unhappy is to conduct a SWOT (Strengths, weaknesses, opportunities and threats) analysis in…
  • The 4 Musts of Social Media Customer Service

    Alex Noudelman
    19 Feb 2015 | 7:35 am
    If you’re using social media for simply promotional or marketing purposes, you’re not fully taking advantage of all the features it has to offer. In recent years, social media networks have become well-known channels for customer service. Unfortunately, there is still a disconnect between what customers expect and what businesses are actually delivering. Here are 4 important aspects of social media customer service you must not forget to implement into your day to day business operations:   1. Don’t Ignore Consumers Social media customer service matters and should not be ignored.
  • 5 Ways To Automate Business Processes

    Alex Noudelman
    10 Feb 2015 | 7:16 am
    When routinely speaking with businesses I find that many are still not fully taking advantage of the features of their CRM Software. CRM Software is not just an address book and those businesses that use it to just store contacts are scratching the surface in terms of meaningful functionality. The biggest opportunity many organizations miss out on is automation. One of the main functions of CRM Software is to make life easier through automation. It’s important to remember that sales are all about people, communication and interactions and there are some things that automation cannot assist…
  • 5 Ways To Motivate Employees

    Alex Noudelman
    6 Feb 2015 | 8:08 am
    It’s Friday morning. I am looking forward to the weekend, but know I have a busy day ahead of me. I have to produce a blog for our company’s blog page, make some follow up calls and create a marketing plan for the month of March. I always work a month ahead and then monitor and adjust when necessary. Whilst completing my tasks, I wonder what motivates me to complete those tasks and what role does my company’s resources and managers play in my satisfaction. My curiosity is now the topic of this blog post. Every organization and its managers knows that the best way to attract and retain…
  • How To Be An Opportunity Maker

    Alex Noudelman
    1 Feb 2015 | 6:38 pm
    In the video, Kare Anderson helps her listeners think about the ways we collaborate and connect with others both in our personal lives and in the business world. Collaborations, she argues, can come from the most unexpected places! Sometimes it pays to think outside the box… Anderson’s idea of reimagining the world is one where all human beings become greater opportunity-makers with and for others. She strongly believes that there’s no greater opportunity than to become opportunity-makers, to use the best talents together for the greater good and to accomplish things we…
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